M e d i a r e l e a s e
G,day folks,
Latest opposition media-release regarding DVA claim times!
Regards,
RLI
Tuesday, 4 June 2013
MEDIA CONTACT: Robert Hardie 0418 432 909
Honesty needed on veterans’ claim processing times
The Gillard Labor Government is regularly misreporting average claim processing times for veterans returning from recent conflicts making claims for compensation for their service-related conditions.
Evidence given in Senate Estimates by the Department of Veterans’ Affairs confirmed that the average claim processing time of 120 days was not being met. In fact, the working average is actually 155 days.
Shadow Minister for Veterans’ Affairs, Senator the Hon. Michael Ronaldson, said Labor was fudging figures in the Budget to the detriment of veterans.
“Two years ago, Veterans’ Affairs Minister Warren Snowdon said the claims process was ‘complex, unwieldy and slow’, but it appears Labor has actually done nothing tangible since then to meaningfully reduce claims processing times”, Senator Ronaldson said.
“Labor knew in March this year that average processing times for compensation claims was 155 days, but decided that the Budget papers released just three weeks ago would misreport that number. Labor’s Budget papers say the actual ‘mean’ processing time for 2012-13 was 120 days. Departmental officials confirmed this was incorrect.”
“Veterans and their families will take cold comfort from the Gillard Labor Government knowingly misreporting important statistics, such as average claims processing times, as they deal with the anxiety of the compensation claims process.”
“Warren Snowdon needs to explain why he allows such manipulation of Departmental figures and statistics to hide a problem – a very serious problem confronting the community.”
Senator Ronaldson said the expected growth in new claims – confirmed at 8 per cent per annum – required leadership from the Minister to end the dodgy reporting.
“The Department of Veterans’ Affairs acknowledged in Senate Estimates that there is an issue and that processing times are well behind where they want them to be. Minister Snowdon should also acknowledge that there is an issue rather than trying to manipulate figures to present a different reality.”