Ok, this is more of a rant to get it out of my system than anything else, but as the story progresses it might be worthwhile.
On Saturday just gone i popped over to Lilydale (on the other side of the city) to buy a winch and some recovery gear. The next day on went the bullbar and winch.
The first minor issue discovered while installing the winch was that the clutch lever would be completely unusable where it was located on the winch, but as i had done a little research i knew this might be a problem, so the end was rotated around so the clutch was accessible, not the most convenient location i have seen, but at-least i could switch it. as the day ran out of light, that was the end of that days work.
Today while i was at a friends place, we were connecting the lights on the bullbar and he noticed something that had somehow slipped right by me, the 12000lb Grande that i had paid for, turned out to be a 9000lb Grande (big sticker on it that i had missed). Also the free spool is not all that 'free' a lot of effort is required to pull the rope out, but as this is a new winch, i am hoping it is just because it hasn't been worn in yet.
My mate called up the customer service for me as i was working on wiring and trying not to loose my cool, we have sent emails with pictures of the winch, and receipt, and are currently awaiting a reply.
Ill come back and update the thread as we get closer to a resolution.
There is something to be said for making sure you get what you pay for.
On Saturday just gone i popped over to Lilydale (on the other side of the city) to buy a winch and some recovery gear. The next day on went the bullbar and winch.
The first minor issue discovered while installing the winch was that the clutch lever would be completely unusable where it was located on the winch, but as i had done a little research i knew this might be a problem, so the end was rotated around so the clutch was accessible, not the most convenient location i have seen, but at-least i could switch it. as the day ran out of light, that was the end of that days work.
Today while i was at a friends place, we were connecting the lights on the bullbar and he noticed something that had somehow slipped right by me, the 12000lb Grande that i had paid for, turned out to be a 9000lb Grande (big sticker on it that i had missed). Also the free spool is not all that 'free' a lot of effort is required to pull the rope out, but as this is a new winch, i am hoping it is just because it hasn't been worn in yet.
My mate called up the customer service for me as i was working on wiring and trying not to loose my cool, we have sent emails with pictures of the winch, and receipt, and are currently awaiting a reply.
Ill come back and update the thread as we get closer to a resolution.
There is something to be said for making sure you get what you pay for.